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11 articles published between September 2025 and September 2026. Where to start is below; the rest follow, newest first.
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Why Your ERP Dashboard Is Lying to You
An Omani fisherman reads the sky, the wind and the water. Your dashboard reads whatever it was told to measure. The gap between those two is where confident, wrong decisions get made.
Professional services7 min read
Your Largest Client and Your Best Client Are Rarely the Same Client
Revenue per client is the number every firm already has and the least useful one it owns. What it costs to serve that client is the number that decides everything, and almost nobody has it.
4 September 2026ReadTrading and distribution7 min read
Nobody Decides to Buy Dead Stock. It Is Decided One Reorder at a Time
There is no meeting at which a trading company resolves to tie up capital in stock it will never sell. There is a reorder point set three years ago, a report built from movement so an item with no movement cannot appear on it, and a phrase — we might sell it — that has never once been refused.
4 September 2026ReadJoinery and fabrication7 min read
The 240 Centimetre Wardrobe Was Priced as a 180
The estimate was not careless. It was built from a drawing and a memory of a job that resembled this one, and nobody ever went back afterwards to find out whether the memory was true.
4 September 2026ReadJoinery and fabrication7 min read
Three Costs Never Reach the Job, and All Three Are Real Money
Your job cost sheet looks complete because absence has no row on it. Rework, external finishing and post-handover attendance are all incurred, all paid for and all booked somewhere that does not name the job — which is why the jobs you think are profitable are the ones you keep bidding.
4 September 2026ReadTrading and distribution7 min read
You Bought in Dollars, Sold in Dirhams, and Booked a Profit That Included a Bet
The dirham is pegged to the dollar, so a lifetime of dollar buying teaches a trading company that currency is not a thing it has to think about. Then it buys in euros, and the habit stays — and the margin it reports on the sale is fixed at one of four rates, three of which have not happened yet.
4 September 2026ReadProfessional services7 min read
You Recorded a Hundred, Billed Seventy, and Called It a Full Job
A fee agreed at a discount is a pricing decision. A fee written down at invoicing is a delivery failure. They reduce the same number by the same amount, and a firm that codes them the same way can never tell which of its problem is which.
4 September 2026ReadProfessional services7 min read
You Pay for Every Hour and Sell About Half of Them
Six different things get called utilisation, every firm quotes the one that flatters it, and two partners arguing about the number are usually standing four rungs apart. The useful question is not how busy people were last month. It is how much of next month is already sold.
4 September 2026ReadProperty management9 min read
The Money in Your Account Is Not Your Money
A managing agent collects rent that belongs to somebody else, spends some of it on his behalf, keeps a fee, and owes the rest. Almost every dispute in this business comes from one of those four numbers being produced by a person rather than by a system.
26 August 2026ReadProperty management9 min read
A Service Charge Budget Is a Promise to Spend Other People's Money in a Particular Way
A building's budget is approved once, invoiced to hundreds of owners by entitlement, collected imperfectly, and spent by a contractor who does not see the collection rate. Four of those five steps are usually in different systems.
26 August 2026ReadGo-live11 min read
What to Measure in the Ninety Days After Go-Live
Six weeks after go-live somebody asks whether it worked, and gets a slide showing 94 per cent adoption. Here is the small set of measures that actually answers the question, the baseline you should have captured and probably did not, and how to read a number that gets worse before it gets better.
4 August 2026Read
Reporting14 min read
Why Your ERP Dashboard Is Lying to You
An Omani fisherman reads the sky, the wind and the water. Your dashboard reads whatever it was told to measure. The gap between those two is where confident, wrong decisions get made.
18 September 2025ReadAfter the reading
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